The present invention provides an incoming call prompting method and device. The method includes the following steps that: when a terminal obtains an incoming call request, a call is automatically answered; real-time voice data of the terminal within a preset frequency range are obtained; and voice recognition is performed on the real-time voice data, and the call is processed according to a voice recognition result. With the incoming call prompting method and device of the invention adopted, the problem that the user of the terminal automatically answers a call without knowing an incoming call request can be solved, and important calls will not be missed.