A garage door opener system includes an electronic processor, a memory, a network interface, a user interface and various sensors. Condition events that are sensed or received in the garage door opener system are logged to memory as event data reports in instances when the condition logging events occur. The event data reports are transmitted to a remote server upon occurrence of a condition reporting event, which is different from the condition logging event. The condition logging events may include detecting a change in sensor data, detecting a change in data from a component of the garage door opener system, and receiving a request from the user interface. Diagnostic information is generated based on the sensor or component information and transmitted to the remote server.