The present invention provides an elevator user guidance system that utilizes commands from a guidance robot to perform dedicated operation and priority operation of the elevator for priority users. Aguide robot is disposed in the elevator hall, and the guide robot is disposed in the elevator hall to preferentially guide the priority user, and uses the surveillance camera that photographs the vicinity of the entrance of the elevator hall to use the video data output from the surveillance camera as a The video data identifying the identification data of the priority user is compared, and it isdetermined whether priority prioritization of the priority user is performed. Then, when it is determined that the priority guidance is performed, the elevator number that guides the priority user isnotified to the guidance robot disposed in the elevator hall, and the guidance robot receives the notification to guide the priority user to the elevator number.