Techniques disclosed herein facilitate the use of the primary work queue within an information management application as a centralized access point for creating and viewing multiple types of new draft items such as a note, to-do, or message item. An information management application can receive a new item request through its user interface and initiate a new draft item in response to the new item request. A view of new draft item can then be surfaced in a primary work queue of the information management application. The item type of the new draft item may be different than other item types in the primary work queue.