This system pertains to a communication processing system that effectively makes phone conversations possible from a communication terminal even in a non-business mode that does not identify a user. The communication processing system is provided with the following: a communication terminal; a storage unit that is provided inside the communication terminal or outside the communication terminal, and that stores the association between the communication terminal user-information and customer number, and stores a role number for the communication terminal; and an outgoing call relay unit that, in a case where the communication terminal is being used in a business mode that identifies the user thereof, relays an outgoing call from a call origination communication terminal to the communication terminal corresponding to the customer number, and that, in a case where the communication terminal is being used in a non-business mode that does not identify the user thereof, relays an outgoing call from the call origination communication terminal to the communication terminal corresponding to the role number.