Invention Grant
- Patent Title: System and method for providing hiring recommendations of agents within a call center
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Application No.: US14493090Application Date: 2014-09-22
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Publication No.: US10027804B2Publication Date: 2018-07-17
- Inventor: Gilad Odinak , Thomas Veatch
- Applicant: Intellisist, Inc.
- Applicant Address: US WA Seattle
- Assignee: Intellistist, Inc.
- Current Assignee: Intellistist, Inc.
- Current Assignee Address: US WA Seattle
- Agent Patrick J. S. Inouye; Krista A. Wittman
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/51 ; G10L15/08 ; G06Q10/10 ; G10L25/60 ; G06F17/21 ; G10L15/26 ; G10L25/51 ; H04M3/22 ; H04M3/523 ; G10L17/26
Abstract:
A system and method for providing hiring recommendations of agents within a call center is provided. A voice sample is received from a candidate agent. The voice sample is analyzed by comparing the voice sample with at least one voice model associated with voice characteristics for two or more populations of a trait. One of the populations to which the candidate agent belongs for that trait is identified. A score is assigned to the candidate agent based on the identified population for the trait. A recommendation for hire for the candidate agent is provided based on the assigned score.
Public/Granted literature
- US20150012453A1 System And Method For Providing Hiring Recommendations Of Agents Within A Call Center Public/Granted day:2015-01-08
Information query
