Techniques for providing vouchers to customers which automates voucher delivery and frees up agent time that would otherwise be spent interacting with customers to manually complete voucher forms. An example method includes determining eligibility of a customer to receive a voucher by a self-service computer, determining an amount of the voucher by the self-service computer, storing the amount in a payment card by the self-service computer, and dispensing the payment card to the customer by the self-service computer.