Invention Grant
- Patent Title: Distributed hardware/software system for managing agent status in a communication center
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Application No.: US15231631Application Date: 2016-08-08
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Publication No.: US10057363B2Publication Date: 2018-08-21
- Inventor: Stefaan Valere Albert Coussement
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04L29/08 ; H04M3/51 ; H04M3/523 ; H04M3/42 ; H04M7/00
Abstract:
An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications is provided. The presence application has at least one first portion for collecting data regarding states of activity of the target agent resources, and at least one second portion for integrating the data and rendering the agent states to the to subscribing applications.
Public/Granted literature
- US20160352849A1 DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER Public/Granted day:2016-12-01
Information query
