Invention Grant
- Patent Title: System and method for geo-location based media recording for a contact center
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Application No.: US15723019Application Date: 2017-10-02
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Publication No.: US10063693B2Publication Date: 2018-08-28
- Inventor: Henry R. Lum , Vladimir Filonov , Jeffrey Culbert , Daniel Blander , Somasundaram Subramaniam , Angelo Cicchitto , Paul Gvildys
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Main IPC: H04L12/16
- IPC: H04L12/16 ; H04M3/28 ; H04M3/51 ; H04M1/656 ; H04M3/42 ; H04L29/06 ; H04Q3/00 ; H04W4/16 ; H04W24/04 ; H04W40/20 ; H04M3/22 ; H04L9/08 ; H04W12/04

Abstract:
A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.
Public/Granted literature
- US20180048758A1 SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONTACT CENTER Public/Granted day:2018-02-15
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