A device may receive a request to generate a feedback report regarding an error. The device may cause an image associated with a user interface and the error to be captured based on receiving the request to generate the feedback report. The device may cause the image to be altered, to highlight or redact information of the image, by: altering the image to highlight a first portion of the image or altering the image to redact a second portion of the image. The device may obtain contextual information associated with the image. The device may provide the feedback report for resolution of the error. The feedback report may include the contextual information and the image that is altered to highlight or redact information of the image.