An information processing apparatus includes a storage that stores access-limited identification information and access-unlimited identification information, and one or more processors that execute a process. The process includes receiving a login request to log into the information processing apparatus from a terminal and performing a login process based on an account specified by the terminal; when an identification information request is received from a non-logged-in terminal that has not logged into the information processing apparatus, sending the access-unlimited identification information to the non-logged-in terminal; and when the identification information request is received from a logged-in terminal that has logged into the information processing apparatus, sending the access-limited identification information accessible by the account specified by the logged-in terminal and the access-unlimited identification information to the logged-in terminal.