Invention Grant
- Patent Title: Methods and systems for transmitting prioritized messages to employees
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Application No.: US14736649Application Date: 2015-06-11
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Publication No.: US10089605B2Publication Date: 2018-10-02
- Inventor: Avinash Sharma , Abhishek Tripathi , Koustuv Dasgupta , Nischal Murthy Piratla , Raghav Goyal
- Applicant: Conduent Business Services, LLC
- Applicant Address: US TX Dallas
- Assignee: CONDUENT BUSINESS SERVICES, LLC
- Current Assignee: CONDUENT BUSINESS SERVICES, LLC
- Current Assignee Address: US TX Dallas
- Agency: Jones Robb, PLLC
- Main IPC: G06Q10/10
- IPC: G06Q10/10 ; H04L12/58

Abstract:
Disclosed are methods and systems for transmitting a first electronic message to an employee. The method further includes generating a first data structure based on one or more first parameters of one or more electronic messages, one or more demographic attributes associated with the employee and one or more second parameters representative of one or more feedbacks provided by the employee on each of the one or more electronic messages other than the first electronic message. The method further includes determining a priority of the first electronic message, wherein the determination of the priority comprises predicting the one or more second parameters associated with the employee for the first electronic message based on the one or more second data structures. The method further includes transmitting the first electronic message to the employee based on the determined priority of the first electronic message.
Public/Granted literature
- US20160364690A1 METHODS AND SYSTEMS FOR TRANSMITTING PRIORITIZED MESSAGES TO EMPLOYEES Public/Granted day:2016-12-15
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