Invention Grant
- Patent Title: System for collecting customer feedback in real-time
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Application No.: US13316475Application Date: 2012-01-20
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Publication No.: US10089636B2Publication Date: 2018-10-02
- Inventor: Choon Hui Teo , Su-Lin Wu
- Applicant: Choon Hui Teo , Su-Lin Wu
- Applicant Address: US CA Sunnyvale
- Assignee: EXCALIBUR IP, LLC
- Current Assignee: EXCALIBUR IP, LLC
- Current Assignee Address: US CA Sunnyvale
- Agency: Cooper Legal Group, LLC
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q30/02

Abstract:
Real-time consumer feedback collection includes: receiving a unique product code from a device associated with a consumer of a product, the unique product code, when decoded, revealing an address of an on-line survey site; providing an interface within the on-line survey site for providing feedback about the product; receiving the feedback; storing the feedback; and supplying the feedback to the producer of the product.
Public/Granted literature
- US20130191180A1 SYSTEM FOR COLLECTING CUSTOMER FEEDBACK IN REAL-TIME Public/Granted day:2013-07-25
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