Invention Grant
- Patent Title: Determining an active station based on movement data
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Application No.: US14710612Application Date: 2015-05-13
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Publication No.: US10116794B2Publication Date: 2018-10-30
- Inventor: Christopher W Bosken
- Applicant: Interactive Intelligence Group, Inc.
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51 ; H04W4/02

Abstract:
Methods for determining an active station based on sensor data are provided. In one example, a method includes the steps of receiving movement data and determining a pattern of movement associated with a contact center station based at least in part on the movement data. An active contact center station is updated based on the pattern of movement.
Public/Granted literature
- US20160337518A1 DETERMINING AN ACTIVE STATION BASED ON MOVEMENT DATA Public/Granted day:2016-11-17
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