A method and program product includes capturing at least one image of an operations display of at least one peripheral device. The operations display at least presents information associated with a status encountered by the at least one peripheral device. The at least one image is communicated to at least one computing system. The at least one computing system is at least configured for processing the at least one image for extracting features of the at least one peripheral device, determining a model of the at least one peripheral from the extracted features, determining at least a status encountered by the peripheral device from the extracted features, and creating a resolution to the encountered status. The resolution to the encountered status is received from the at least one computing system and displayed.