Invention Grant
- Patent Title: System, method and computer program product for improving dialog service quality via user feedback
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Application No.: US15277886Application Date: 2016-09-27
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Publication No.: US10169319B2Publication Date: 2019-01-01
- Inventor: Jonathan Hudson Connell, II , Mishal Dholakia , Shang Qing Guo , Jonathan Lenchner
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: McGinn IP Law Group, PLLC
- Agent JoAnn Kealy Crockatt, Esq.
- Main IPC: G10L15/04
- IPC: G10L15/04 ; G06F17/27

Abstract:
A dialog performance improvement method, system, and computer program product, include, computing a plurality of question classes and a confidence score for each of the question classes for a language input of a user, comparing the confidence score to an upper threshold and a lower threshold for each of the question classes to determine which of at least one action to perform, receiving a language feedback from the user for the performed action, and adjusting at least one of the upper threshold and the lower threshold based on the language feedback from the user.
Public/Granted literature
- US20180090136A1 SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR IMPROVING DIALOG SERVICE QUALITY VIA USER FEEDBACK Public/Granted day:2018-03-29
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