Invention Grant
- Patent Title: System and method to present a summarized task view in a case management system
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Application No.: US15476443Application Date: 2017-03-31
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Publication No.: US10169730B2Publication Date: 2019-01-01
- Inventor: Dmitry Volchegursky , Boris Shpilyuck , Dmitry Korshunov , Shu-Shang Sam Wei
- Applicant: Open Text Corporation
- Applicant Address: CA Waterloo
- Assignee: Open Text Corporation
- Current Assignee: Open Text Corporation
- Current Assignee Address: CA Waterloo
- Agency: Sprinkle IP Law Group
- Main IPC: G06F17/30
- IPC: G06F17/30 ; G06Q10/06

Abstract:
A system and method is illustrated for providing information related to a task in a case management system configured to process a plurality of cases. The system and method includes identifying among the plurality of cases case clusters, for a case cluster of the case clusters, identifying task clusters, wherein each of task cluster is associated with a task similarity factor shared by at least two tasks of the task cluster, and tasks of the task clusters are performed on cases of the case cluster, analyzing reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor, and when performing a task sharing the task similarity factor with the at least two tasks, providing at least one report based on the reports and at least one summary based on the documents.
Public/Granted literature
- US20170270439A1 SYSTEM AND METHOD TO PRESENT A SUMMARIZED TASK VIEW IN A CASE MANAGEMENT SYSTEM Public/Granted day:2017-09-21
Information query