Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, in an information processing apparatus, a method for managing customer communications over a plurality of communication channels may include (1) receiving, from a database, contact information for a customer; (2) determining that the contact information comprises a cellular phone number; (3) determining that the customer has not consented to being contacted on the cellular phone number; (4) receiving, from an electronic device associated with the customer, authorization to initiate contact with the customer using the contact information; and (5) automatically initiating contact with the customer on the cellular phone number, wherein the contact with the customer comprises a marketing solicitation.