A service providing system includes a self-moving apparatus and a server apparatus. The self-moving apparatus provides a service by moving to a predetermined destination and includes a detection unit and a reporting unit. The detection unit detects a state of the self-moving apparatus. The reporting unit sends a report about the detected state to the server apparatus. The server apparatus includes a reception unit, a report-reception unit, and a first instruction unit. The reception unit receives a user instruction for causing the self-moving apparatus to move to the destination if the self-moving apparatus is in a predetermined state. The report-reception unit receives the report from the self-moving apparatus. The first instruction unit instructs the self-moving apparatus to move to the destination upon the reception unit receiving the user instruction if the report received by the report-reception unit indicates that the self-moving apparatus is in the predetermined state.