Invention Grant
- Patent Title: Evaluating conversation data based on risk factors
-
Application No.: US15857160Application Date: 2017-12-28
-
Publication No.: US10175865B2Publication Date: 2019-01-08
- Inventor: Ian Beaver , Fred Brown , Casey Gossard
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: VERINT AMERICAS INC.
- Current Assignee: VERINT AMERICAS INC.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman
- Main IPC: G06F17/27
- IPC: G06F17/27 ; G06F3/0484 ; G10L15/22 ; G10L25/51 ; G10L15/30 ; G10L25/63 ; G10L15/18 ; G10L25/66

Abstract:
This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.
Public/Granted literature
- US20180121062A1 EVALUATING CONVERSATION DATA BASED ON RISK FACTORS Public/Granted day:2018-05-03
Information query