Invention Grant
- Patent Title: Machine learning auto completion of fields
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Application No.: US15939609Application Date: 2018-03-29
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Publication No.: US10198698B2Publication Date: 2019-02-05
- Inventor: Baskar Jayaraman
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder PC
- Main IPC: G06N99/00
- IPC: G06N99/00 ; G06N7/00 ; G06F17/28 ; G06F17/24

Abstract:
Systems and methods for using a mathematical model based on historical natural language inputs to automatically complete form fields are disclosed. An incident report may be defined with a set of required parameter fields such as category, priority, assignment, and classification. Incident report submission forms may also have other free text input fields providing information about a problem in the natural vocabulary of the person reporting the problem. Automatic completion of these so-called parameter fields may be based on analysis of the natural language inputs and use of machine learning techniques to determine appropriate values for the parameter fields. The machine learning techniques may include parsing the natural language input to determine a mathematical representation and application of the mathematical representation to “match” historically similar input. Once matched the parameter values from the historically similar input may be used instead of generic default values.
Public/Granted literature
- US20180322418A1 MACHINE LEARNING AUTO COMPLETION OF FIELDS Public/Granted day:2018-11-08
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