According to some embodiments, a data acquisition computer may receive a first task request, including a data source communication identifier, from a back-end application. The data acquisition computer may perform a first data acquisition process and determine indications of: when the data source expects to return to a normal operating condition, a quality of service received by the data source from a service provider, and a quality of service performed by the back-end application server. The back-end application server might generate and transmit the task request, for example, a first pre-determined period of time after an event associated with the data source. The back-end application server may also detect that a second pre-determined period of time after the event has occurred and facilitate a second data acquisition process including at least one rating within a scale of ratings provided by the data source.