Invention Grant
- Patent Title: Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
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Application No.: US16026353Application Date: 2018-07-03
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Publication No.: US10200314B1Publication Date: 2019-02-05
- Inventor: Scott Karp , Srinaath Thyagarajan
- Applicant: Capital One Services, LLC
- Applicant Address: US VA McLean
- Assignee: CAPITAL ONE SERVICE, LLC
- Current Assignee: CAPITAL ONE SERVICE, LLC
- Current Assignee Address: US VA McLean
- Agency: Troutman Sanders LLP
- Agent Christopher J. Forstner; John A. Morrissett
- Main IPC: H04W4/00
- IPC: H04W4/00 ; H04L12/58 ; G06F17/27 ; G06F17/30 ; H04L29/08 ; H04M15/00

Abstract:
The disclosed technology includes systems and methods for controlling enrollment and secure persistent SMS texting account servicing communications. A method is provided that includes receiving, at an enrollment web portal, enrollment data including: enrollment credentials identifying a user for authentication, a phone number of a mobile device associated with the user, and consent by the user to persistently interact with an account servicing system via SMS texting. The method includes: processing the received enrollment data, authenticating the user responsive to processing the received enrollment data, storing the phone number of the mobile device associated with the user in a phone number data storage, and generating, responsive to the authenticating, a revocable token for persistent access to a natural dialog module via a SMS texting gateway for the mobile device identified by the phone number.
Information query