Invention Grant
- Patent Title: Method and apparatus for customer service management for a wireless communication network
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Application No.: US15169091Application Date: 2016-05-31
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Publication No.: US10200543B2Publication Date: 2019-02-05
- Inventor: Nimal Gamini Senarath , Hang Zhang , Sophie Vrzic
- Applicant: Nimal Gamini Senarath , Hang Zhang , Sophie Vrzic
- Applicant Address: CN Shenzhen
- Assignee: HUAWEI TECHNOLOGIES CO., LTD.
- Current Assignee: HUAWEI TECHNOLOGIES CO., LTD.
- Current Assignee Address: CN Shenzhen
- Main IPC: H04W4/24
- IPC: H04W4/24 ; H04M15/00 ; H04L12/715
Abstract:
A method and system for providing Customer Service Management (CSM) a communication network, such as a 5G wireless communication network. The communication network provides at least one service involving one or more terminals serviced by the communication network. A CSM function is defined which is based upon said at least one service and customized to said at least one service, to provide service-customized CSM. CSM may provide service-based charging/billing, service-based context management, service-customized QoE control, service-customized network topology.
Public/Granted literature
- US20160352924A1 METHOD AND APPARATUS FOR CUSTOMER SERVICE MANAGEMENT FOR A WIRELESS COMMUNICATION NETWORK Public/Granted day:2016-12-01
Information query
