Invention Grant
- Patent Title: Pinning in an interactive media/voice response system
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Application No.: US15898174Application Date: 2018-02-15
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Publication No.: US10225407B2Publication Date: 2019-03-05
- Inventor: Todd Hollenberg , Aaron Wellman , Praphul Kumar
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M3/527 ; G10L15/22 ; G10L15/26 ; H04M3/42 ; H04M3/493

Abstract:
A system and method for providing an interactive media response menu in an interactive media response (IMR) system is described. The system provides an end user with an IMR menu. The end user has the option to pin particular menu options throughout the IMR menu. During subsequent interactions with the IMR system, the end user can access a menu of his or her pinned menu options. The end user can select one of the pinned menu options and the IMR system will present that menu option to the end user.
Public/Granted literature
- US20180176378A1 PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM Public/Granted day:2018-06-21
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