A computer system includes a computer configured to access files ripe for surveys from a management system, and provide links to the files in the management system to work queues on survey terminals. The system also includes a data acquisition processor for receiving first and second feedback responses. The first feedback response is received by the data acquisition processor for an open claim. The second feedback response is received by the data acquisition processor after it receives the first feedback response. The system is configured to classify the first feedback response in one of two categories, one indicative of attention needed and one indicative of attention not needed, and to route a claim having an attention needed response to a second terminal.