Embodiments relate to systems, devices, and computing-implemented methods for resolving DNS requests by sending, from a device, a first DNS request for a domain name associated with a local service device to a DNS firewall server. The DNS firewall server can send a response that includes a status indicating a server failure in response to determining that the first DNS request is associated with a customer of a DNS firewall service and determining that a record associated with the domain name cannot be found. The device can receive the response and send a second DNS request to an internal DNS server in response to the status indicating the server failure.