A method for improving performance in a residential/community WiFi network is implemented on a self-optimizing network (SON) server and includes: receiving current configuration details and local performance statistics from SON clients installed in access points (APs) in the residential/community WiFi networks, where at least one of the APs is a residential AP configured to provide WiFi connectivity to both authorized users of the residential AP and a community of WiFi users not associated with the residential AP, analyzing at least the current configuration details and local performance statistics to identify performance issues in the residential/community WiFi network, determining remedial actions based on the analyzing, and instructing the access points to perform the remedial actions via the SON clients.