Invention Grant
- Patent Title: Automated updating of on-line product and service reviews
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Application No.: US14948853Application Date: 2015-11-23
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Publication No.: US10235699B2Publication Date: 2019-03-19
- Inventor: James E. Bostick , John M. Ganci, Jr. , Sarbajit K. Rakshit , Craig M. Trim
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Bond Schoeneck & King, PLLC
- Agent George R. McGuire; John Pivnichny
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06Q10/08 ; G06F17/30

Abstract:
The present invention provides a computerized system that analyzes the text of on-line product and service reviews, compares the textual components of the review with a database of manufacturer/service producer updates to the product or service to which the review pertains, provides corrective commentary to the review based upon post-review action taken by the manufacture/service provider, and adjusts the weighting of the review on the basis of the outdated information.
Public/Granted literature
- US20170148071A1 Automated Updating of On-line Product and Service Reviews Public/Granted day:2017-05-25
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