Invention Grant
- Patent Title: Online chat questions segmentation and visualization
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Application No.: US15278053Application Date: 2016-09-28
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Publication No.: US10237213B2Publication Date: 2019-03-19
- Inventor: Ilse M. Breedvelt-Schouten , Jana H. Jenkins , Jeffrey A. Kusnitz , John A. Lyons
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Dmitry Paskalov
- Main IPC: G06F17/27
- IPC: G06F17/27 ; H04L12/58 ; H04L29/08 ; G06F17/30

Abstract:
A computer monitors communications between at least two users on the electronic communication platform. The computer associates the monitored communications with one or more communication segments, while each communication segment being associated with a corresponding graphical user interface (GUI) component of a communication program. The computer identifies a question within the monitored communications and associates the identified question with at least one question component of the GUI of at least one of the one or more communication segments.
Public/Granted literature
- US20180091448A1 ONLINE CHAT QUESTIONS SEGMENTATION AND VISUALIZATION Public/Granted day:2018-03-29
Information query