Invention Grant
- Patent Title: System, method and computer readable medium for call center management
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Application No.: US15490204Application Date: 2017-04-18
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Publication No.: US10244108B1Publication Date: 2019-03-26
- Inventor: Michael J. Moore , Anne Marie Giles , Denise Ann Mallory , Erika Nelson Kessenger , Bruce Pollock , Claire Denise Matt
- Applicant: West Corporation
- Applicant Address: US NE Omaha
- Assignee: West Corporation
- Current Assignee: West Corporation
- Current Assignee Address: US NE Omaha
- Agent Raffi Gostanian
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M3/42
Abstract:
A call center system is configured to record call data into call records. A transfer center within the call center transfers the call records to a database. A query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing real-time analysis of the call data.
Information query
