Described are techniques for exchanging data, in an automated manner, with an automated system, such as an Interactive Voice Response (IVR) system. Data may be exchanged with the automated system via a data connection, separate from a telecommunication connection. User data responsive to requests received from the system via the data connection, or user data that corresponds to the identity of the system, may be automatically provided. A telecommunication connection may be initiated during or subsequent to the exchange of data via the data connection. A notification may be provided to a user responsive to receipt of audio data via the telecommunication connection, or a change in the received audio data.