Systems and methods for communicating between components of a security and/or automation system include establishing a two-way call between a control panel and a central station of the security and/or automation system using a Voice over Internet Protocol (VoIP) channel connection, and after establishing the two-way call, communicating data between the central station and the control panel via a central station of the security and/or automation system via a second connection different from the VoIP channel connection, the data being related to control of the control panel.