Invention Grant
- Patent Title: Remote technology assistance through dynamic flows of visual and auditory instructions
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Application No.: US15226619Application Date: 2016-08-02
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Publication No.: US10248441B2Publication Date: 2019-04-02
- Inventor: Alok K. Singh
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Patterson + Sheridan, LLP
- Main IPC: G06F9/451
- IPC: G06F9/451 ; G06F3/16 ; G06F17/27 ; G06F3/0481 ; G06F17/28 ; G06F3/0488

Abstract:
Systems, methods, and computer program products to perform an operation comprising receiving, by a first device, metadata describing a first action of a plurality of actions performed on a second device, identifying a target object of the first action based on the metadata describing the first action, and outputting, by the first device: a sequence of images depicting performance of the first action on the second device, a textual instruction specifying how to perform the first action on the first device proximate to the target object, and an audio instruction specifying how to perform the first action on the first device.
Public/Granted literature
- US20180039502A1 REMOTE TECHNOLOGY ASSISTANCE THROUGH DYNAMIC FLOWS OF VISUAL AND AUDITORY INSTRUCTIONS Public/Granted day:2018-02-08
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