In an example embodiment, a method of redirecting responses from an application server in a cloud environment is provided. A request is received from an instance of an application operating on a client device. The request is forwarded to an application server corresponding to the application. A generic error message from the application server sent in response to the user request is intercepted and the generic error message is redirected to a special application server hosting a special account established for the application, the special account indicating one or more actions to take in response to receipt of a generic error message, the one or more actions causing generation of a special error message and sending of the special error message to the instance of the application operating on the client device.