Embodiments of systems and methods for analyzing, monitoring and recording communications with a controlled-environment facility are described. In one embodiment, a floor plan for a controlled-environment facility is displayed to a user. The floor plan shows a number of areas representing locations within the controlled-environment facility. The areas displayed on the floor plan may represent locations within the controlled-environment facility based upon a physical or logical relationship between the areas. One or more floor plan areas are highlighted on the display. The highlighting is associated with communication service activity in the controlled-environment facility. For example, the communication service activity may correspond to an operational status of communication devices, call volume on communication devices, called numbers, caller identities, or real-time or historical calling activity.