Invention Grant
- Patent Title: Assessing the structural quality of conversations
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Application No.: US16000038Application Date: 2018-06-05
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Publication No.: US10297273B2Publication Date: 2019-05-21
- Inventor: Rama Kalyani T. Akkiraju , Jalal Mahmud , Vibha S. Sinha , Anbang Xu , Pritam S. Gundecha , Md Mansurul A. Bhuiyan , Shereen M. Oraby
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Edward J. Wixted, III
- Main IPC: G10L25/63
- IPC: G10L25/63 ; G06F17/30 ; H04M3/22 ; G06Q10/06 ; G06F16/632 ; G06F16/2457

Abstract:
Input of a conversation is received. The conversation includes at least a first user. An utterance of the conversation is analyzed to identify a dialog act attribute, an emotion attribute, and a tone attribute. The dialog act attribute, emotion attribute, and tone attribute are annotated to the utterance of the conversation. The conversation is validated based on the annotated attributes compared with a threshold. The annotated conversation and the validation of the conversation are stored.
Public/Granted literature
- US20190096427A1 ASSESSING THE STRUCTURAL QUALITY OF CONVERSATIONS Public/Granted day:2019-03-28
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