An image forming apparatus includes a display, a display controller, a cover, a cover sensor, a recording sheet sensor, and a jam solution work progress managing unit. The display controller causes the display to continuously display a guidance video in a process sequence when the recording sheet jam occurs. The guidance video shows a work procedure constituted of a plurality of processes for a solution work for a recording sheet jam. The jam solution work progress managing unit manages a progress of the solution work for the recording sheet jam. When the jam solution work progress managing unit determines that the solution work for the recording sheet jam is not performed while the cover sensor detects closing of the cover, the display controller causes the display to repeatedly display a guidance video showing a work procedure for a first process in the solution work for the recording sheet jam.