Invention Grant
- Patent Title: Empirical expert determination and question routing system and method
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Application No.: US14382128Application Date: 2013-02-28
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Publication No.: US10311747B2Publication Date: 2019-06-04
- Inventor: Lenny Rachitsky , Samuel Alan Haugh , Nelson Aurel Gauthier
- Applicant: AIRBNB, INC
- Applicant Address: US CA San Francisco
- Assignee: Airbnb, Inc.
- Current Assignee: Airbnb, Inc.
- Current Assignee Address: US CA San Francisco
- Agency: Fenwick & West LLP
- International Application: PCT/US2013/028440 WO 20130228
- International Announcement: WO2013/130894 WO 20130906
- Main IPC: G09B19/00
- IPC: G09B19/00 ; G09B7/00 ; H04L29/08 ; H04W4/021 ; H04W4/21 ; H04W4/029 ; H04W4/02

Abstract:
The system collects location tracking data about each user and analyzes the location tracking data to determine the level of expertise a user has for a specific venue/event or a specific geographic region at a particular scale on a map. The system receives questions about a specific venue/event or about a category of venue/event in a specific geographic region at a particular scale on a map and routes those questions in real time to one or more experts for the specific venue/event or the category of venue/event in the specific geographic region. The system receives a response to the question from at least one of the one or more experts and routes the response back to the requestor, also in real time. The system also efficiently represents the location of a plurality of venues/events and/or users within a specific geographic region on a displayed map at a plurality of scales.
Public/Granted literature
- US20150017616A1 EMPIRICAL EXPERT DETERMINATION AND QUESTION ROUTING SYSTEM AND METHOD Public/Granted day:2015-01-15
Information query