Invention Grant
- Patent Title: System and method for web-based real time and out-of-band communications with contact centers
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Application No.: US15432849Application Date: 2017-02-14
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Publication No.: US10313524B2Publication Date: 2019-06-04
- Inventor: Slava Sayko
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M11/00 ; H04M3/51 ; H04M7/00 ; H04M3/523 ; H04L29/06 ; H04L29/08
Abstract:
A method for connecting a website user to a contact center includes: establishing a communication channel between a user and an agent of the contact center, the communication channel comprising a voice communication channel; establishing a supplemental channel between the user and the contact center for exchanging data between the user and the contact center; and storing the data exchanged in the supplemental channel in association with the communication channel.
Public/Granted literature
- US20170163808A1 SYSTEM AND METHOD FOR WEB-BASED REAL TIME AND OUT-OF-BAND COMMUNICATIONS WITH CONTACT CENTERS Public/Granted day:2017-06-08
Information query
