Invention Grant
- Patent Title: System and method for automatic insertion of call intelligence in an information system
-
Application No.: US12405197Application Date: 2009-03-16
-
Publication No.: US10318922B2Publication Date: 2019-06-11
- Inventor: Christopher M. Lyman
- Applicant: Christopher M. Lyman
- Applicant Address: US TX Plano
- Assignee: Fonality, Inc.
- Current Assignee: Fonality, Inc.
- Current Assignee Address: US TX Plano
- Agency: Dentons US LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q10/10 ; G06Q10/06 ; G06F16/907

Abstract:
Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.
Public/Granted literature
- US20100235223A1 System and method for automatic insertion of call intelligence in an information system Public/Granted day:2010-09-16
Information query