An information processing apparatus includes a determination unit, a first acquisition unit, and a controller. The determination unit receives, from a first terminal apparatus, a request for use issued to a document management apparatus and specifies an authentication mode necessary for the use. The first acquisition unit acquires information indicating an authentication mode supported by the first terminal apparatus. The controller performs, in a case where the authentication mode indicated by the acquired information does not match the specified authentication mode, control to output to the first terminal apparatus information on a second terminal apparatus that supports the specified authentication mode.