Invention Grant
- Patent Title: Systems and methods for remediating computer reliability issues
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Application No.: US15347933Application Date: 2016-11-10
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Publication No.: US10339308B1Publication Date: 2019-07-02
- Inventor: Michael Hart , Michael Spertus , William E. Sobel , Nitin Supekar
- Applicant: Symantec Corporation
- Applicant Address: US CA Mountain View
- Assignee: Symantec Corporation
- Current Assignee: Symantec Corporation
- Current Assignee Address: US CA Mountain View
- Agency: FisherBroyles, LLP
- Main IPC: G06F21/55
- IPC: G06F21/55 ; G06F21/57 ; G06F11/00

Abstract:
The disclosed computer-implemented method for remediating computer reliability issues may include (1) obtaining a computer-generated log line that potentially includes information pertaining to a cause of a reliability issue experienced by a device, (2) determining that a product-specific schema has not been created for a product that generated the computer-generated log line, (3) in response to determining that a product-specific schema has not been created for the product, matching values of the computer-generated log line to fields within one or more established schemas that are not specific to the product, (4) identifying an entry, within the one or more established schemas, that corresponds to the computer-generated log line, and (5) remediating the device based on information associated with the entry within the one or more established schemas. Various other methods, systems, and computer-readable media are also disclosed.
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