The present disclosure relates to products and services locating systems, and discloses an interactive system for locating products and services with voice/chat enabled assistance. It helps customers in identifying location and availability of products based on current inventory of stocks in various stores, and also helps customers in identifying location of different services and offers provided by different services providers. Further the system of the present disclosure provides navigation assistance based on user requirement. The system comprises a memory, a processor, a database, a user input module, a location identifier, a natural language processing (NLP) engine, and a server.