A method includes receiving a set of messages corresponding to a user, identifying a non-terminal message from the received set of messages, wherein a non-terminal message is a message containing content that indicates further action is required, determining if an age of the identified non-terminal message is greater than a selected threshold, wherein the age of the identified non-terminal message corresponds to an amount of time elapsed since the message was received, identifying actionable content corresponding to the non-terminal message, wherein actionable content corresponds to message content that requests or indicates a need for further action, determining one or more next actions according to the identified actionable contents, and executing the determined one or more actions. A computer program product and computer system corresponding to the method are also disclosed.