An information processing apparatus includes a memory to store information of a display status of setting item buttons used for selecting corresponding setting items on a screen, and information of at least one of the setting items corresponding to an error that occurs during information processing as an error-occurred setting item, and circuitry to detect occurrence of the error during the information processing, determine whether a setting item button corresponding to the error-occurred setting item is displayed or not on the screen when the occurrence of the error is detected during the information processing, and display the setting item button corresponding to the error-occurred setting item on the screen based on a determination that the setting item button corresponding to the error-occurred setting item is not displayed on the screen when the occurrence of the error is detected during the information processing.