Invention Grant
- Patent Title: System and method for identifying potential future interaction risks between a client and a provider
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Application No.: US14527467Application Date: 2014-10-29
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Publication No.: US10366360B2Publication Date: 2019-07-30
- Inventor: Jennifer S. Lawless , Charles B. Lawless , Michael William Hader
- Applicant: SPF, Inc.
- Applicant Address: US IL Winnetka
- Assignee: SPF, INC.
- Current Assignee: SPF, INC.
- Current Assignee Address: US IL Winnetka
- Agency: Dunlap Codding, P.C.
- Main IPC: G06Q10/06
- IPC: G06Q10/06

Abstract:
A method for identifying potential future interaction risks between a client and a provider using a computer server is disclosed. Transactions between the client and the provider are conducted in association with one or more communication platforms and the method includes storing client data on the computer server received from a variety of data sources including client claims data, and storing agent data on the computer server received from a variety of data sources. The method further includes obtaining feedback data related to at least one of the client, the agent, and one of the transactions and analyzing the data to identify potential future transactional problems.
Public/Granted literature
- US20150051945A1 SYSTEM AND METHOD FOR IDENTIFYING POTENTIAL FUTURE INTERACTION RISKS BETWEEN A CLIENT AND A PROVIDER Public/Granted day:2015-02-19
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