Invention Grant
- Patent Title: Interactive and custom-support kiosk, methods and system
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Application No.: US14683457Application Date: 2015-04-10
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Publication No.: US10366395B2Publication Date: 2019-07-30
- Inventor: Lap-Shun Hui , John Lee , Raymond Yu
- Applicant: InFocus Corporation
- Applicant Address: US OR Portland
- Assignee: INFOCUS CORPORATION
- Current Assignee: INFOCUS CORPORATION
- Current Assignee Address: US OR Portland
- Agency: McCoy Russell LLP
- Main IPC: G06Q30/00
- IPC: G06Q30/00

Abstract:
An interactive and custom support kiosk is disclosed. In one embodiment, a kiosk is provided including a user attribute identification system and a region-specific linkage. The user attribute identification system may be a user language identification system where the user's preferred language may be detected. With detection of a user's preferred language, the kiosk may display a language-customized display with customized features based on the identified language. In some embodiments, the customized features may include a language-based experience format similar to a user's experience which would be expected in the user's home geography. In some examples, a second level of interaction may be provided wherein the user may be connected to a region-specific operator. The operator may provide immediate live help or assistance through the kiosk. In addition, security controls may be provided with the interactive language and custom support kiosk.
Public/Granted literature
- US20150294318A1 INTERACTIVE AND CUSTOM-SUPPORT KIOSK, METHODS AND SYSTEM Public/Granted day:2015-10-15
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