Methods and systems for grouping and prioritization of website visitors for live support
Abstract:
A networked communication system allows a vendor that maintains a website to prioritize, select, and establish human-assisted interaction with visitors to the website. The vendor's human help agents are provided with intuitive interfaces that depict visitor priority based on agent-specific ranking rules. Agents can manage these rules to optimize their performance in responding to visitors, and thus improve the quality of visitors' experiences.
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