Invention Grant
- Patent Title: Methods and systems for grouping and prioritization of website visitors for live support
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Application No.: US14942190Application Date: 2015-11-16
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Publication No.: US10366428B2Publication Date: 2019-07-30
- Inventor: Jeri John Prabhu Devageorge , Manikandan Vembu , Sudheer A Grandhi
- Applicant: Zoho Corporation Private Limited
- Applicant Address: IN Kancheepuram District
- Assignee: Zoho Corporation Private Limited
- Current Assignee: Zoho Corporation Private Limited
- Current Assignee Address: IN Kancheepuram District
- Agency: Silicon Edge Law Group LLP
- Agent Arthur J. Behiel; Mark Lauer
- Main IPC: G06Q30/06
- IPC: G06Q30/06 ; H04L29/08 ; H04L12/24 ; H04W4/21

Abstract:
A networked communication system allows a vendor that maintains a website to prioritize, select, and establish human-assisted interaction with visitors to the website. The vendor's human help agents are provided with intuitive interfaces that depict visitor priority based on agent-specific ranking rules. Agents can manage these rules to optimize their performance in responding to visitors, and thus improve the quality of visitors' experiences.
Public/Granted literature
- US20160140635A1 Methods and Systems for Grouping and Prioritization of Website Visitors for Live Support Public/Granted day:2016-05-19
Information query