Invention Grant
- Patent Title: Apparatus, method, and computer program for optimizing communication
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Application No.: US16149784Application Date: 2018-10-02
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Publication No.: US10367941B1Publication Date: 2019-07-30
- Inventor: James K. Boutcher , Bruce Pollock
- Applicant: WEST CORPORATION
- Applicant Address: US NE Omaha
- Assignee: West Corporation
- Current Assignee: West Corporation
- Current Assignee Address: US NE Omaha
- Agency: Raffi Gostanian
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51

Abstract:
Communication between callers and call center agents may be optimized. A request message may be transmitted to an application services module to connect with an agent associated with the selection. A contact number of a proxy server may be received from the application service module. The contact number may be utilized to connect with the agent via the proxy server.
Information query